Payment Issues
Experiencing problems with payments or purchases? Find solutions to common payment issues below.
Payment Declined
Your payment was declined? Here are the most common reasons and solutions.
- Verify your card details are entered correctly
- Check if your card has sufficient funds or credit limit
- Contact your bank to authorize international transactions
Payment Pending
Your payment is showing as pending? Here's what you need to know.
- Bank transfers may take 1-3 business days to process
- Check your email for any additional verification steps
- Your tokens will be credited once payment is confirmed
Missing Receipt
Can't find your payment receipt? Here's how to get a copy.
- Check your email inbox and spam folder
- View your order history in your account dashboard
- Contact support to request a duplicate receipt
Refund Request
Need to request a refund? Here's our refund policy and process.
- Review our refund policy in the terms of service
- Submit a refund request through the contact form
- Refunds are typically processed within 5-10 business days
Processing Delay
Your payment is taking longer than expected? Here's what might be happening.
- High traffic periods may cause slight delays
- Bank verification processes can add processing time
- Contact support if your payment hasn't processed after 24 hours
Still need help?
Our support team is available to assist you with any questions or issues you may have.
Contact Support